GuideK12 assigns a project manager to each new customer implementation. It is the role of the project manager to build the implementation plan, assign resources, and provide a single point of contact for the project. Our methodology is market-proven and offers districts industry-leading project support, combined with customized assistance.
GuideK12 understands that every district has its own unique project requirements. That’s why GuideK12’s experienced implementation team is available to discuss district goals, suggest best practices, and configure a solution that best meets the needs of each customer. Our approach results in optimal knowledge transfer and assists in developing self-sufficiency, a key element in a successful implementation.
GuideK12 relies heavily upon County household level information, and select school and student level attributes. Data services engineers make formal data requests to the District and County. They then aggregate the disparate data sets and geocode students to their individual households.
Training and Certification:
GuideK12 offers robust onsite and remote staff training to help a District master all aspects of the product. For districts that prefer a more hands-on approach, we offer train-the-trainer and certification options.
GuideK12 knows education and what it takes to optimize district resources. To facilitate out of scope requests, we offer open ended consulting that is aimed at solving a unique problem and/or providing an agreed upon deliverable.
GuideK12 understands that when you call support, you want to speak to someone with a deep understanding of the product. That’s why we have the most knowledgeable and well-trained support team available anywhere to assist with technical issues and ensure the successful day-to-day operations. We offer online help, email support, phone support, and will soon be introducing chat support.